Privacy Policy

As part of its business activities, CELDEL may collect and process personal data relating to you.
The purpose of this privacy policy is to describe how we process your personal data in accordance with applicable regulations, including the GDPR.

1. Data Controller

CELDEL
SIREN: 900 799 966
Address: BATIMENT AUTEIL 1, RESIDENCE DU BOIS DE BOULOGNE, 95290 L'ISLE-ADAM, France
Email: hello@celinedelaugere.com
(hereinafter referred to as “we” or “us”)

2. Purposes and Legal Bases of Processing

Your personal data is processed to meet one or more of the following purposes:

a) Performance of pre-contractual measures and/or a contract

Provision of a free demonstration of our services
Access to and management of your customer account

b) Legitimate interest

Managing a database of customers and prospects
Responding to your information requests, in particular via chat
Sending newsletters, solicitations and direct marketing messages

c) Legal and regulatory obligations

Compliance with the regulations applicable to our activity
Management of data subjects’ requests to exercise their rights

3. Personal Data Collected

The term “personal data” refers to any data that enables a person to be identified.

We may collect the following personal data:

Identification data (e.g. name, surname, email address, phone number)
Browsing and connection data (e.g. IP address, logs)

Mandatory data is indicated when you provide your personal data. It is necessary in order to provide our services.

4. Recipients of Personal Data

Your personal data may be shared with:

Our internal team
Our processors: hosting provider, CRM tool, newsletter service provider and chat provider
Where applicable, monitoring services (e.g. auditors), public authorities, court officers and other authorities, strictly to comply with our legal obligations

5. Data Retention Periods

PurposeRetention period

Free demo of services3 years from data collection or last active contact

Customer recordsDuration of the business relationship

Prospect records3 years from data collection or last active contact

Customer account access3 years from last active contact

Information requestsTime necessary to process the request

Newsletters and marketing3 years from data collection or last active contact

Evidentiary purposesStatutory limitation period (generally 5 years)

Exercise of rights (ID verification)Time necessary for identity verification

Objection to marketing3 years

6. Transfers Outside the European Union

Your personal data is hosted on our servers and may be transferred outside the European Union when managing our tools and relationships with our processors.

Such transfers are secured by appropriate safeguards, including:

Transfers to countries recognized as providing an adequate level of protection by the European Commission, or
Standard Contractual Clauses approved by the European Commission

7. Your Rights

You have the following rights regarding your personal data:

Right to be informed
Right of access
Right to rectification
Right to restriction of processing
Right to erasure (right to be forgotten)
Right to object
Right to data portability
Right to define instructions relating to your data after your death
Right to lodge a complaint with a competent supervisory authority (CNIL in France)

You may exercise these rights by contacting us using the details above. Proof of identity may be required.

8. Amendments

We may modify this privacy policy at any time, in particular to comply with regulatory, jurisprudential, editorial or technical changes.
You are invited to regularly consult the latest version.

Effective date: 12/09/2022

Cookies Policy (Appendix)

1. What is a cookie?

When browsing our website, cookies, pixels and other trackers may be placed on your device. A cookie is a small file stored on your browser or device, allowing recognition of your browser and access to browsing data.

2. Cookies Identification

Technical and functional cookies

These cookies are necessary for the proper functioning of the website and the provision of our services.

Cookies subject to consent

Advertising cookies, social media cookies and analytics cookies may be used. You will be informed during your first visit and invited to accept or refuse them.

3. Your Cookie Preferences

Certain cookies do not require consent (technical and functional cookies)
All other cookies require your express consent
Your choices are stored for 6 months
You may withdraw your consent at any time via the cookie settings or your browser

Politique de confidentialité

Dans le cadre de son activité, CELDEL est amenée à collecter et traiter des données à caractère personnel vous concernant.
La présente politique a pour objet de décrire les modalités selon lesquelles nous traitons vos données personnelles, conformément au RGPD.

1. Responsable du traitement

CELDEL
SIREN : 900 799 966
Adresse : BATIMENT AUTEIL 1, RESIDENCE DU BOIS DE BOULOGNE, 95290 L'ISLE-ADAM, France
Email : hello@celinedelaugere.com
(ci-après « nous »)

2. Finalités et bases légales

Vos données personnelles sont traitées pour les finalités suivantes :

a) Exécution de mesures précontractuelles et/ou contractuelles

Fourniture d’une démonstration gratuite de nos services
Accès et gestion de votre compte client

b) Intérêt légitime

Constitution et gestion d’un fichier clients et prospects
Réponse à vos demandes d’information, notamment via le chat
Envoi de newsletters, sollicitations et messages promotionnels

c) Obligations légales et réglementaires

Respect de la réglementation applicable
Gestion des demandes d’exercice des droits

3. Données collectées

Nous collectons notamment :

Données d’identification (nom, prénom, adresse email, numéro de téléphone)
Données de connexion (adresse IP, logs)

Les données obligatoires sont nécessaires à la fourniture de nos services.

4. Destinataires des données

Le personnel habilité de CELDEL
Nos sous-traitants : hébergeur, outil CRM, prestataire d’envoi de newsletters et prestataire de chat
Les autorités compétentes uniquement pour satisfaire à nos obligations légales

5. Durées de conservation

Les durées de conservation sont identiques à celles décrites dans la version anglaise ci-dessus.

6. Transferts hors Union européenne

Vos données peuvent être transférées hors de l’Union européenne dans le cadre de l’utilisation de certains outils.
Ces transferts sont encadrés par des garanties appropriées.

7. Vos droits

Vous disposez des droits d’accès, de rectification, d’effacement, de limitation, d’opposition, de portabilité, ainsi que du droit d’introduire une réclamation auprès de la CNIL.

8. Modifications

La présente politique peut être modifiée à tout moment.
La version applicable est celle en vigueur à la date de consultation.

Date d’entrée en vigueur : 12/09/2022